Terms & Conditions

All pets must be at least 8 weeks of age to be transported. The individual requesting or arranging for transport certifies that the pet being transported by Pups On The Fly is at least 8 weeks of age on or before the transport pick-up date. The person signing this form certifies the age of the pet to be at least 8 weeks old. The seller and buyer will meet flight nanny at the airport at the times specified, and acknowledges pet will be transported via air. No cargo; in-cabin pet only.

You will provide a small ziplock bag of pet food for your pet. Please label your food bag with your pet’s name and feeding instructions (amounts and frequency of meals). Your pet will have access to fresh, clean drinking water.

We will not transport any pet that requires a muzzle or other restrictive device. Our flight nannies reserve the right to refuse transport of any pet that displays signs of aggression.

A deposit (that will be deducted from the total transport fee) is due at booking. The remaining balance is due in cash upon delivery. ALL transactions will incur a 5% fee via PayPal. Deposits are NON-REFUNDABLE under ANY circumstances, however you are welcome to re-schedule a date of delivery.

In order to schedule a transport, pet must be able to fit in a soft sided carrier not larger than 18″ x 12″ x 12″ and weighing no more than 20 lbs. NO Refund will be permitted (of any fees) if the pet is denied transport due to non-weight disclosure.

All parties should meet the flight nanny in the designated area via group correspondence. Curb side service for picking up or dropping off pets is optional due to COVID-19. The typical meeting area in the airport is the Baggage Claim area or the TSA Security checkpoint area.

Pets must be washed and free of odors prior to pick-up. If odor persist the flight nanny has the discretion to deny the pet due to airline restrictions. You will be charged for the full amount of the transport fee.

All parties involved in the transport process will need to be on time at the airport to drop off or pick up pet. Either party who is 15 minutes late after the agreed upon time for the transport will incur a $150 late fee that must be paid BEFORE the pet is received or released.

Scheduling - Pick-up and Delivery. We will only give you an estimated date for pickup and delivery. All nannies travel STANDBY unless a confirmed flight has been arranged. We will make every effort to adhere to dates specified by you to Pups On The Fly. However there can be unforeseeable circumstances which affect the dates given for transport which can include weather, oversold flights, acts of God, etc. Other than a case of neglect on our part, seller and buyer assumes all risks in transporting by air. We can not be responsible for existing health issues known or unknown, or an act of God. If no person is present at the time of transport and/or the above described paperwork is not in order at the time of pick-up or delivery, we may have to continue without your pet. You will be charged for the full amount of the transport fee.

All pictures taken during transport may be posted on website and social media sites for Pups On The Fly.

By making a payment for transport, you agree to the Terms and Conditions.